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DraftKings uses AI to target gamblers likeliest to lose

sportsSep 19, 202618603

The New York Times reported on September 19, 2026, that DraftKings uses data science and machine learning to identify bettors most likely to lose and to target those customers with promotional incentives. The investigation cites six former DraftKings employees who said teams built models to find users likely to respond to offers, to coax people thought at risk of leaving back onto the platform, and to increase promotions for customers gambling more aggressively than usual. The company declined to deploy similar predictive tools to flag or protect people at risk of problem gambling, according to the report. The article says DraftKings has continued to refine these targeting methods even as efforts to use the same techniques for harm mitigation were shelved. Commentators cited in online discussion compared the practices to the tobacco industry and called for accountability and regulatory scrutiny. The NYT story is likely to intensify pressure on regulators and could prompt legal and policy responses focused on how gambling platforms use consumer data.

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