Virgin Media fined £28m for preventing contract cancellations

Virgin Media fined £28m for repeatedly preventing customers from cancelling contracts. "Deliberate call-dropping" tactics, customers put on hold "for no reason". Commission scheme "effectively encouraged" and rewarded abuses. No exec fined/charged for carefully designed scam to fleece customers.

Virgin Media fined £28m for preventing customers from cancelling contracts. Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls. www.theguardian.com/media/2026/j...

www.bbc.co.uk/news/article... When my mum died Virgin Media initially wouldn't let my dad cancel her phone contract because it was under my dad's name and "technically there hasn't been a bereavement". Glad those scumbags are eating shit

Virgin Media has been fined £28m for repeatedly preventing customers from cancelling contracts, Ofcom said. The communications regulator said it found "deliberate call-dropping" tactics, as well as customers being put on hold "for no reason". www.bbc.co.uk/news/article...

www.bbc.co.uk/news/article... So lets be clear. Ofcom/the treasury gets £28M because I and another 1/60 of the UK population were dicked about by this sh!t show of a company when I left because the service work only when it felt like it and we get nothing.

www.bbc.co.uk/news/article... Good, but it should be a bigger fine. And we need laws to guarantee that any "one click to sign up" service is also "one click to cancel".

Virgin Media earnings last year £3.9B, Ofcom fine £28M - yeah that'll do it #R4today

Virgin Media getting a huge fine for making it difficult for customers to leave/switch broadband 👏 They need to look at SkyTV too, can add anything online….cannot remove nothing without a long dragged out, messed around phone call… Go get em Watchdog !

"The £28m fine, which was reduced by 30% as Virgin Media admitted to its failing and agreed to settle the case, is #Ofcom’s biggest ever under its consumer protection rules."

Oh yeah, had major issues trying to cancel back when I was moving out of a cabled area. They didn't believe me at all and it took a lot of arguing just to get said account cancelled. www.bbc.co.uk/news/article...

Leaving Virgin Media - hard to do but worth the effort www.bbc.co.uk/news/article...

If you are able to sign up for a service on line, you should be able to easily cancel that service online too. Make it happen, @ofcom.bsky.social www.theguardian.com/media/2026/j...

Ofcom Hit Virgin Media UK with £28m Fine for Preventing Contract Cancellations - News By ISPreview.co.uk #OfcomRegulation #VirginMedia https://www.ispreview.co.uk/index.php/2026/07/ofcom-hit-virgin-media-uk-with-28m-fine-for-preventing-contract-cancellations.html

Virgin Media fined £28m for preventing customers from cancelling contracts Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.

Having tried - and failed - for over a DECADE to get Virgin Media to take my late father’s name off the account, I think they got off lightly with just £28m. Virgin Media fined £28m for preventing customers from cancelling contracts www.bbc.co.uk/news/article...